Refund and Exchange Guidelines
At Homarooye, we prioritize your satisfaction above all else. We understand that purchases don't always meet expectations or that you might simply change your mind. This comprehensive policy details the conditions, processes, and timeframes for returning or exchanging products bought from our online platform.
Effective Date: May 12, 2026
1. Criteria for Returns and Exchanges
For an item to qualify for a return or exchange, it must satisfy the following conditions:
- •Item Condition: The product must be in its original, untouched state, unused, and without damage. It must be returned in its original packaging with all tags, labels, and manuals.
- •Proof of Purchase: A valid order number, sales receipt, or packing slip is mandatory.
- •Time Limit: Requests must be initiated within 30 calendar days from the date the item was delivered.
2. How to Initiate a Return or Exchange
- Contact Customer Support: Reach out via our specified channels with your order number and item name to obtain a Return Merchandise Authorization (RMA) number.
- Receive Instructions: Once approved, we will provide packaging instructions and the return shipping address.
- Package and Ship: Use original packaging. We advise using a tracked shipping service as we are not responsible for transit damage.
- Confirmation: We will email you status updates upon inspection at our facility.
3. Refund Procedures
- Refund Method: Credits are issued to the original payment method. Processing time depends on your financial institution.
- Shipping Costs: Initial fees are non-refundable unless the return is due to our error.
- Restocking Fees: We do not impose restocking fees for eligible returns.
4. Exchange Procedures
Exchanges depend on availability. If a desired item is out of stock, we offer store credit or a refund. Price differences will be resolved via additional payment or partial refund before the new item is dispatched.
5. Non-Returnable Items
The following items cannot be returned:
6. Damaged or Faulty Products
Contact us within 72 hours of receipt with photographic evidence. We will arrange a replacement or full refund for verified defects, including return shipping costs.
7. Key Considerations
- Policy Updates: Homarooye reserves the right to amend this policy at any time.
- Data Privacy: Personal data is handled according to our Cookie Policy and privacy standards.
- Policy Misuse: We reserve the right to decline service for excessive or fraudulent return claims.
8. Get in Touch
Our support team is here to assist you with any questions regarding these guidelines.
Phone: 9073519513
Email: operations-homarooye@outlook.com
Address: 2200, North Chandra Place, 83646, Meridian, United States
